Real Customer Feedback
Joe from Smitty’s was fantastic. He towed our rig an hour north to Santa Rosa after a major transmission failure. He was professional, careful, and got us to the service center safely by 6 PM. Best towing experience we've had.”
Late getting there with no call or update????? I had to call 3 times??? But on the bright side, Josh did an outstanding job of taking care of my car!!! Thanks Josh!!
Helped us offload our 12ft sauna from a flatbed with a forklift on short notice. They were awesome! Thank you Gloria and Eric for your help! Come by Third Space so we can hook you guys up with some sauna sessions :)
Mathew from Buellton office helped me out this morning with towing. Fine young man, courteous and professional. You are very fortunate to have Matt on your team !!
My car's battery died twice within a week, and I had exceptional service both times that I used Smitty's Towing! Daniel and Kyle were the two staff members who assisted me, and both of them were incredibly friendly and knowledgeable. While I ended up finding out that my battery was faulty, both Daniel and Kyle provided an explanation and recommendations on how to extend the life of car batteries. They also called to give me an update on their ETA, which was appreciated, and they both arrived earlier than expected. I highly recommend this company!
Smitty’s towing got me out of a real jam. I had a Blow out on the freeway on the hard shoulder my tire came off the rim and was flapping. I barely had time to think and put my truck on the hard shoulder. Problem was it was up hill in the shade so motorists could not see so well as the sun was in their eyes. Added to this the cell reception was not great. The tire was on the drivers side so that meant the technician, I think his name was James, had to be with his back to the traffic as he had to lay on his side to get the chains from the winch to the underside of my truck. The bed tilted and the hydraulics pulled the truck up like toy. The technician was very professional, smart and friendly. We chatted as he drove me and my truck back home. What on the onset was crappy advent sitting by the road side actually turned into a fun adventure. I highly recommend this company company local and trustworthy.Shout out also to AAA road side assistance.
Kyle must work a lot. I have one car towed far too much. Kyle once again was there to provide the best customer service on a continuous basis. Always appreciate great service. Thank you Kyle!
Our hybrid car's electrical system ceased functioning while taking my wife to a post-surgery appointment 30 miles from home. The Smiity's driver, KEVIN, was extremely understanding & helpful in assisting an elderly couple get the car towed for repairs, used his phone to call a cab, & waited with us until the cab arrived. Then he transported the car to the dealer & phoned us to confirm. The entire interaction with KEVIN was a totaly positve experience and we are gratefull for his assistance.
Smitty’s driver Wayland was great and of good humor. Our electric car ran out of juice. He made sure we were OK after we stopped at the first charging and it didn’t work. He reloaded the car on his truck and took us to another charger that would work. All this at 3am.
Kyle just picked up my mom’s car, which was dead and trapped in her garage. He was really nice and made everything so easy, I didn’t have to do a thing. Really great experience, thanks Kyle!
Wayland was such a big help during a very hectic situation. He was kind and professional throughout the entire interaction. Super happy with Smitty’s and would definitely recommend!
Wanted to give Wayland a special shoutout for being such a help tonight. He was super patient and helpful and helped make a stressful situation feel way less stressful. He handled everything so professionally and with care. Thank you!
Thanks to Smitty’s Towing,and of course the Tow Truck Driver;Anthony brings positive energy and recover while showing up and is friendly fast and efficient. He brightened the day that was so awful feeling as I had a break down;but we talked and laughed That’s my Britger;I’m calling Smitty’s and requesting Anthony if ever I need the services again and I’m local known Smitty’s for cars and they really performed the whole staff.
My Harley broke down around Goleta, after riding from LA to Seattle. 142 miles from LA, called AAA, Smitty’s towing got to the 132 exit of the 101 in about 40 minutes which I thought was a good time, they carefully loaded my bike on a flatbed tow truck, my driver was Waylon, he told me he was a fairly new driver, but he acted like he has been driving for years, he was aware of traffic around us, and kept looking in the mirrors watching my bike, we talked most the way, he was a very pleasant person, I think he will be a asset to your company. Thank you Waylon!
Serving Santa Barbara County California and Surrounding Areas
Santa Barbara, Goleta, Buellton, Lompoc, Santa Maria, & Beyond
